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Frequently Asked Questions

Advanced Wait List

On occasion, ticket availability for select performances is limited due to high demand, but seats are still released every day for sale. When this happens, patrons may contact Huntington Ticketing Services to join our Advanced Wait List and be upgraded to a seat automatically when it becomes available.

How It Works:

  • Contact Ticketing Services at 617-266-0800 and reserve a spot on the Advanced Wait List with a $25 deposit per ticket (plus the standard per-ticket handling fee).
  • If a seat becomes available before your selected performance, you will automatically be upgraded and your credit card will be charged the difference in price. We will call you to tell you that you have been upgraded.
  • If you are not upgraded to a seat before your selected performance but you have placed your name on the Advanced Wait List, please arrive at the theatre no later than 45 minutes before curtain and check in at ticketing services.
  • Your $25 deposit is non-refundable unless you arrive at the theatre on the night of your chosen performance and we are unable to seat you.

Arriving at the Theatre

The lobbies of The Huntington Theatre and the South End / Calderwood Pavilion at the BCA open 30 minutes prior to each performance.

Babes in Arms

Children under the age of five are not permitted in the theatre.


The use of all cameras and all recording devices in the theatre is prohibited for the safety of the actors and in accordance with Actors’ Equity Association.

Change of Plans

We hate to see empty seats when many of our performances sell out. Please consider donating any tickets you can’t use to the theatre.

Ticket exchanges are a benefit available to our subscribers. Learn More


Discount Verification

Photocopies of IDs and licenses can be scanned and emailed to us at

For student discounts, a copy of the student ID card is needed.

Dress Code

There is no dress code. Audience members attend our performances in everything from jeans to formal attire.

Electronic Devices

Please remember to switch off all watches and cell phones during the performance.

Inclement Weather Cancellation Policy

The safety of our patrons, casts, and staff is very important to us. While we rarely cancel a performance due to inclement weather, please contact Ticketing Services if you have concerns about your ability to attend.

If we make the decision to cancel a performance, we will attempt to contact all ticket holders in advance of the announced start time.

Late Arrival

We make every effort to begin our performances on time. In consideration of our actors and other audience members, latecomers will be seated at the discretion of the management. Latecomers may not be seated in their assigned seats until intermission.

Length of Performance

Performance times vary from show to show. Visit the Plays and Events page and select the show you are attending for run time information or call Ticketing Services at 617-266-0800.

Location of Performance

Please check your tickets, the website, or staff when purchasing your tickets to confirm the location of your performance. The Huntington Theatre Company performs at the Huntington Avenue Theatre on the Avenue of the Arts (264 Huntington Avenue) and at the Calderwood Pavilion at the BCA in the South End (527 Tremont Street).

Lost and Found

Objects found in the theatre may be given to an usher or brought to coat check.

To inquire about missing items:

  • Avenue of the Arts / Huntington Avenue Theatre: 617-273-1666
  • South End / Calderwood Pavilion at the BCA: 617-933-8608

Missing Tickets

Tickets purchased with discounts such as 35 Below, Military, Student, and Circle of Friends are held at Ticketing Services for discount verification.  Other discounts may be held at the discretion of ticketing services, but you will receive a call in this case.

If you did not use one of the aforementioned discounts, please allow 7 to 10 days after you purchase for your tickets to arrive in the mail.

If you ordered your tickets within one week of performance, they will be held at Ticketing Serivces.

Tickets can be picked up at any time between the time of purchase and the performance at either of our Ticketing Services locations (Avenue of the Arts/Huntington Avenue Theatre, 264 Huntington AvenueSouth End/Calderwood Pavilion at the BCA, 527 Tremont Street).

Play Submission Information

The Huntington Theatre Company will accept submissions from agencies in the United States‚ Canada‚ and the UK, and agents are recommended to contact the theatre by phone in advance of submissions. Unsolicited submissions from writers without agents will not be accepted. We accept full scripts only — no queries‚ summaries‚ or sample pages‚ please.

The Huntington Theatre Company has made a strong commitment to fostering the work of local writers‚ and encourages Boston-area playwrights to apply to the Huntington Playwriting Fellows program to develop a long-term relationship with the theatre.


Drinks and snacks will be available for purchase before the show and during intermissions. Outside food and drink continues to not be allowed.

Service Fees

In addition to the advertised ticket price, all tickets sold via the Internet or over the phone will be charged a per ticket Convenience Fee assessed directly to the patron at the time of sale.

The price of the Convenience Fee is dependent on the cost of the ticket, and is as follows:

  • For tickets $0.00-$20.00: $2.25 per ticket Convenience Fee
  • For tickets $20.01-$40.00: $5.50 per ticket Convenience Fee
  • For tickets $40.01 and greater: $8.75 per ticket Convenience Fee

There is no fee for tickets purchased in person at one of our locations (Avenue of the Arts / Huntington Avenue Theatre, 264 Huntington Avenue; South End / Calderwood Pavilion at the BCA, 527 Tremont Street).

Subscribers pay a one-time $12.50 fee when the subscription order is processed (unless you choose to Go Green). Subscribers pay no fee for additional tickets.

Ticket Exchanges

Free ticket exchanges are a benefit available to our subscribers. Learn more.

Single ticket buyers may exchange their tickets for a $10 fee. Please call ticketing services at 617-266-0800 if you need to make such an exchange.

Ticket Reprints

For performances with reserved seating, tickets can be reprinted and held at Ticketing Services. A photo ID is required for pick-up. We apologize but we are unable to reprint tickets for general admission events.