Frequently Asked Questions


Advanced Wait List

On occasion, ticket availability for select performances is limited due to high demand, but seats are still released every day for sale. When this happens, patrons may contact the Huntington Box Office to join our Advanced Wait List and be upgraded to a seat automatically when it becomes available.

How It Works:

  • Contact the Huntington Box Office at 617 266 0800 and reserve a spot on the Advanced Wait List with a $25 deposit per ticket (plus the standard per-ticket handling fee).
  • If a seat becomes available before your selected performance, you will automatically be upgraded and your credit card will be charged the difference in price. We will call you to tell you that you have been upgraded.
  • If you are not upgraded to a seat before your selected performance but you have placed your name on the Advanced Wait List, please arrive at the theatre no later than 45 minutes before curtain and check in at the box office.
  • Your $25 deposit is non-refundable unless you arrive at the theatre on the night of your chosen performance and we are unable to seat you.


Arriving at the Theatre

The lobbies of the Avenue of the Arts / BU Theatre and the South End / Calderwood Pavilion at the BCA open 45 minutes prior to each performance.


Babes in Arms

Children under the age of five are not permitted in the theatre.


Cameras

The use of all cameras and all recording devices in the theatre is prohibited for the safety of the actors and in accordance with Actors' Equity Association.


Change of Plans

We hate to see empty seats when many of our performances sell out. Please consider donating any tickets you can't use to the theatre.

Ticket exchanges are a benefit available to our subscribers. Learn more.


Coat Check

  • Avenue of the Arts / BU Theatre: located in the lower level lobby.
  • South End / Calderwood Pavilion at the BCA: located in the orchestra lobby.

Coat check is open at the discretion of the management.


Discount Verification

Photocopies of IDs and licenses can be scanned and emailed to us at tickets@huntingtontheatre.org, mailed to us at 264 Huntington Ave, Boston MA 02115, Attn: Box Office, or faxed to us at 617 421 9674.

For student discounts, a copy of the student ID card and a license proving that the attendee is 25 years of age or younger is needed.

BU alumni can print an alumni card at http://www.bu.edu/alumni/need/alumni-card/.


Dress Code

There is no dress code. Audience members attend our performances in everything from jeans to formal attire.


Electronic Devices

Please rememeber to switch off all watches, pagers, and cell phones during the performance.


Inclement Weather Cancellation Policy

The safety of our patrons, casts, and staff is very important to us. While we rarely cancel a performance due to inclement weather, please contact the Box Office if you have concerns about your ability to attend.

If we make the decision to cancel a performance, we will attempt to contact all ticket holders in advance of the announced start time. Cancellations will also be reported on 7 News/WRKO-AM 680.


Late Arrival

We make every effort to begin our performances on time. In consideration of our actors and other audience members, latecomers will be seated at the discretion of the management. Latecomers may not be seated in their assigned seats until intermission.


Length of Performance

Performance times vary from show to show. Visit the Plays and Events page and select the show you are attending for run time information or call the Box Office at 617 266 0800.


Location of Performance

Please check your tickets, the website, or staff when purchasing your tickets to confirm the location of your performance. The Huntington Theatre Company performs at the BU Theatre on the Avenue of the Arts (264 Huntington Avenue) and at the Calderwood Pavilion at the BCA in the South End (527 Tremont Street).


Lost and Found

Objects found in the theatre may be given to an usher or brought to coat check.

To inquire about missing items:

  • Avenue of the Arts / BU Theatre: 617 273 1666
  • South End / Calderwood Pavilion at the BCA: 617 933 8608


Missing Tickets

Tickets purchased with discounts such as 35 Below, Military, Student, Circle of Friends, and Entertainment Coupon are held at the Box Office for discount verification.  Other discounts may be held at the discretion of the box office, but you will receive a call in this case.

If you did not use one of the aforementioned discounts, please allow 7 to 10 days after you purchase for your tickets to arrive in the mail.

If you ordered your tickets within one week of performance, they will be held at the Box Office.

Tickets can be picked up at any time between the time of purchase and the performance at either of our Box Office locations (Avenue of the Arts/BU Theatre, 264 Huntington Ave.; South End/Calderwood Pavilion at the BCA, 527 Tremont Street).


Refreshments

Snacks, wine, beer, soft drinks, and coffee are available in the lobby before curtain and at intermission. You may preorder concessions before the performance begins and they will be waiting for you at intermission. Concessions are permitted inside the theatre.


Service Fees

There is a $5.50 per-ticket handling fee for all orders placed by phone or online. There is no fee for tickets purchased in person at one of our outlet locations (Avenue of the Arts/BU Theatre, 264 Huntington Avenue; South End/Calderwood Pavilion at the BCA, 527 Tremont Street).

Subscribers pay a one-time $12.50 fee when the subscription order is processed. Subscribers pay no fee for additional tickets.


Ticket Exchanges

Free ticket exchanges are a benefit available to our subscribers. Learn more.

Single ticket buyers may exchange their tickets for a small fee.  Please call the box office at 617 266 0800 if you need to make such an exchange.


Ticket Reprints

For performances with reserved seating, tickets can be reprinted and held at the Box Office. A photo ID is required for pick-up. We apologize but we are unable to reprint tickets for general admission events.


Where to Enter the BU Theatre

Patrons with tickets in hand are encouraged to enter using the doors closest to Massachusetts Avenue. Patrons picking up tickets at the Box Office must use the entrance closest to Gainsborough Street.


More information

Have a question that isn't answered here? Contact us!


Avenue of the Arts / BU Theatre: 264 Huntington Avenue, Boston MA 02115
South End / Calderwood Pavilion at the BCA: 527 Tremont Street, Boston MA 02116
Main: 264 Huntington Avenue, Boston MA 02115 | 617 266 7900 | BOX OFFICE 617 266 0800

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